The Resort’s Pre-Arrival Concierge Service.
Most hotel concierges wait for you to arrive. They stand by, ready to assist—if you ask. But at The Resort, your experience begins long before you set foot on the island. Once you complete your reservation in The App, our Member Services Team springs into action, proactively shaping your stay to be as effortless and personalized as possible. Borrowing from our experience in operating The Yacht, our team doesn’t just answer questions—we anticipate your needs, ensuring that from the moment you touch down, every detail has been curated just for you.
A Holiday Tailored Just for You
What does this mean in real life? It means that long before you land, our team is already working behind the scenes to make your arrival seamless and your stay unforgettable. From arranging car service or private charters to making sure your suite or villa is stocked with your preferred snacks, beverages, and favorite champagne, every detail is customized to you.
Perhaps you’d love to connect with the local road-cycling community or embark on a scuba excursion to explore nearby reefs and shipwrecks. Maybe your partner has a favorite orchid you’d like to see waiting on her dressing table. If you’re a book lover, would you enjoy a visit from our Book Concierge upon arrival? Or perhaps one of our chefs is preparing an exquisite private dinner in your villa? What about having your personalized sound system set to your favorite music when you arrive and the thermostat at your preferred setting, or maybe off entirely with the doors wide open and the curtains dancing in the ocean breeze?
Perhaps you’d prefer to rejuvenate during your stay with private yoga sessions, a personal trainer, or even a Peloton delivered to your suite. Maybe it’s a masseuse waiting for you upon arrival, ready to help you unwind after your journey.
Looking for something truly special?
Let’s get off the property and explore. Consider immersing yourself in the bountiful tropical paradise surrounding us, where an astonishing variety of edible plants and wild fruits flourish. For the botanist in the family, we can arrange a guided tour through a nearby jungle, providing a firsthand look at why Jamaica is a land of natural richness and an actual harvest of food. Maybe an afternoon spent one-on-one with an academic walking you through the historical sites that shaped the island nation’s rich culture appeals to you.
Extend your stay a few days with a fully-crewed yacht charter, exploring hidden coves and untouched beaches. Whatever your ideal getaway entails, our Member Services Team will craft it just as you envision.
Special Occasions Are Our Favorite
Celebrating a birthday or anniversary? You don’t need to request anything—we likely already know. Anticipating your milestone moments is part of what makes The Resort experience unique. And if there’s ever a chance that it’s slipped your mind, we’ll gently remind you, ensuring that no detail is overlooked. Whether it’s a private sunset dinner on the cliff, a custom floral arrangement, or a champagne toast waiting on your terrace, we enjoy making your special day memorable.
If you want to create a truly unforgettable experience, ask our Member Services Team about an exclusive buyout of our boutique Caribbean sanctuary. Whether you’re planning to say your vows, renew them in an intimate ceremony, celebrate a milestone with a select group of friends, host a business retreat, or even organize a private concert with your favorite Grammy-winning artist, we can make it happen. Whatever your vision, ask, and we will bring it to life with the same attention to detail and luxury that defines not just The Group but The Resort, too.
A True Homecoming for Members
For members participating in our Residence Program, the experience is even more seamless. Your clothing, toiletries, sporting goods, and even wines—all stored, cleaned, and ready—will be waiting in your room before you arrive. And because you are a member, there’s no check-in process and no waiting at a front desk.
Instead, we ensure a graceful, uninterrupted transition from airport to paradise from the moment you land. You’ll be greeted upon arrival, expedited through immigration and customs, and escorted directly to The Resort, where familiar faces—and new friends—are waiting. Imagine stepping into your favorite suite or villa to find a framed photo from your last visit on the dresser, your favorite beer on ice, and a welcoming atmosphere that feels like home.
Because here, at The Resort, you’re not just a guest. You’re a Member. And we believe your time away should be more than just a trip—it should be a return to a place that’s been waiting just for you.
